Warranty Policy

Every DOSnet device is assembled, configured, and tested before it leaves us. We stand behind our work.

What's Covered

All DOSnet hardware is covered by a 1-month warranty against manufacturing defects and component failure under normal use conditions. This includes:

• Hardware defects present at the time of purchase
• Component failure not caused by misuse, physical damage, or water ingress beyond the device's rated IP rating
• Firmware issues caused by our pre-configuration (not user modifications)

What's Not Covered

• Physical damage from drops, impacts, or mishandling
• Water damage beyond the device's stated IP rating
• Damage caused by incorrect power supply or charging equipment
• Modifications to hardware or firmware made by the user
• Normal wear and tear
• Loss or theft

How to Make a Warranty Claim

If your device fails within the warranty period, contact us at dosnetwrk@gmail.com with:

1. Your order number
2. A description of the fault
3. Photos or video showing the issue where applicable

We'll assess your claim and get back to you within 2 business days. Where a fault is confirmed, we'll offer a repair, replacement, or refund at our discretion.

Australian Consumer Law

Our warranty is in addition to, and does not limit, your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund. If a product has a minor failure, we are entitled to repair it within a reasonable time.

For more information on your consumer rights, visit accc.gov.au.